Sales experience was good but lacked follow-up
The pre-purchase experience with WFHI was quite positive overall. The sales process was straightforward and the representatives were knowledgeable about the software features. What I especially noticed was that the sales communications maintained consistency throughout the days I interacted with them, which helped build trust. However, it did feel like something was missing in terms of follow-up interactions or reminders to keep me engaged. After the initial few contacts, the daily communication became less frequent, and I had to initiate most of the follow-up questions myself. This slightly diminished the ease of navigation through the buying decision since more proactive communication would have been helpful. Although the software promised many good things, the sales side missed out on that continuous hand-holding aspect. Despite this, the sign-up and invoicing processes were handled efficiently, which was a relief.