Sales experience: some repeated explanation but overall decent
I've gone through looking at sales and pre-purchase info multiple times before fully committing. The good thing is that the software's documents were mostly consistent and the onboarding flow was steady. However, I encountered a bit too much repetition when contacting support about the calling tools and the dialer setup. It felt like I had to explain my situation more than once before getting clear answers. This also meant some waiting lag that could have been avoided. On the flip side, the database feature explanations were clear from the start and didn’t require repetition. The payment and invoicing steps were handled smoothly without unnecessary delays. While the back-and-forth on technical details was tiresome, the overall experience wasn’t bad. It’s just that next time I’d prefer the process to be less redundant and more direct to save time. But at least I never felt stuck without any support to turn to.