Sales contact was helpful but waiting times dragged
The overall sales process gave me mixed impressions. On one hand, the representatives were helpful whenever I reached out with questions about sign-up and software features. They explained the billing structure clearly and sent over the invoices promptly. On the other hand, there was considerable waiting time between responses and during the approval steps. Also, some information was repeated in emails and calls, which added to delays without much new insight. The onboarding and training schedules were arranged in a timely manner once everything was confirmed. So while communication was supportive, the pace was a bit slow making it difficult to quickly finalize everything. In balance, the helpfulness of staff made up for the occasional prolonged waiting, but speeding up process stages would improve the experience a lot in future interactions.