Sales communication was clear, but sign-up glitches frustrated me
Initially, my experience with sales and the pre-purchase process was encouraging; the representatives explained the offerings clearly and were friendly. They responded promptly to questions about features and pricing with patience and detail. However, things started to fall apart when I tried to sign up. The website had some glitches—my payment was accepted twice, then the portal didn’t allow me to access the software right away. I contacted the sales support team, who were polite and acknowledged the problem, assuring me assistance would come soon. Despite that, the resolution dragged on longer than I expected, and I was left in limbo without clear updates. I understand that technical errors can happen anywhere and the team tried to help, but the communication slowed significantly and didn’t reassure me fully. Overall, while the sales process was transparent and helpful at first, the follow-up and technical handling of payment and access issues below expectations left me frustrated and uncertain about using the software.