Sales communication was a real struggle

Sales communication was a real struggle

Before buying, I expected at least prompt responses, but the sales team was frustratingly slow and often delayed answering my questions. There was a glimmer of hope when someone tried to clarify the payment procedures clearly, which was the one helpful moment. However, for a lot of the technical and service details, the replies were vague or absent. This made me unsure about whether the software would meet my needs. Considering the importance of clear pre-purchase communication, their responsiveness left a lot to be desired. I was left waiting longer than I thought necessary, which hurt my confidence in proceeding.