Sales claimed easy database setup but it was very problematic
I compared this software to others I have used before. The sales team said the onboarding would be straightforward and promised clear guidance at every step. However, the sign-up and especially the database configuration were much harder than described. No clear instructions were provided, and the labels on the dashboard made it difficult to understand what to do next. Although they offer telephonic support, calling multiple times did not resolve my problems quickly. The invoicing process was somewhat confusing as well, since the software did not provide detailed payment status updates. Unlike my previous experience with other remote workflow tools, this software felt less intuitive and more frustrating. Overall, the onboarding process did not meet my expectations and caused delays in my work setup. I am disappointed because the sales promises did not align with the actual software usability and support responsiveness.