sales chat was smooth but support delayed fixing bugs
My initial conversations with the sales team were quite efficient; they clearly explained the setup required and what to expect next, which helped me make an informed choice without pressure. Signing up and making the initial payment went fine, and I appreciated how the invoices were sent promptly and neatly formatted. However, once I started using the software regularly, I encountered some bugs in the dialer and database syncing functions which slowed down my workflow. Reporting these issues via telephonic support was a bit of a mixed experience—the team was polite and took down the problem details but resolution took longer than I anticipated. The automatic updates helped add some fixes, but I found waiting for updates inconvenient since I needed more immediate solutions. The training was decent and mostly helpful, yet didn’t prepare me fully for all glitches. Overall, the sales and payment side went smoothly, but the post-purchase support for resolving software errors left me wishing for faster turnaround. I still think this system has potential but would caution others to expect some delays with troubleshooting.