Sales call mostly smooth, but support details were patchy
Hey, so I went through the sales process and honestly, it felt pretty casual and comfortable, which I liked. The person on the other side was easy to talk to and answered most of my questions. One thing that really went well was how clearly they explained the invoicing and payment process — I felt like I knew what to expect and how to do it without confusion. On the downside, some details about ongoing telephonic support weren’t as clear as I hoped, so I’m still a bit unsure about how quick or available they actually are if I need help later. Not a huge problem, just something I noticed. Overall, I’d say the initial interaction gave me enough confidence to proceed but with a little caution about support. So yeah, kind of mixed but leaning positive.