Sales aur pre-purchase samajhna bada mushkil tha
Maine sales process ke dauran jo wording aur labels use kiye gaye the unko samajhna kaafi mushkil raha. Pehle jab main details dekh raha tha, tab bahut confusion hua ki kaunse feature kis purpose ke liye hain. Software ki training bhi thodi confusing thi, aur lag raha tha ki matlab wahi cheezen explain nahi ki gayi hain jo mujhe chahiye thi. Sign-up process se leke payment tak mujhe baar-baar unsure feel hua ki kya main sahi jagah hun ya nahi. Labels clear nahi the, dialer ke options bhi complicated lage, aur mujhe baar-baar support ko call karna pada apne doubts clear karne ke liye. Support ne madad toh ki, lekin poora system mera confusion kam karne me successful nahi raha. Ye sab thoda frustrating tha aur agar thoda simple language aur acha signposting hota toh mujhe jyada easy lagta use karna.