Sales and pre-purchase steps were poorly ordered
The sales and pre-purchase experience did not follow a sensible order. First, I made an initial inquiry, but then the follow-up happened before I had clarity on pricing and features, which felt rushed. After that, I had to navigate through signing up before fully understanding the training offerings, which was confusing. The invoicing details came much later, causing me to guess about payment timelines. There was a section about the database features that seemed to come too early in the process, before I even got access to the calling tools or dialer. During this, I kept receiving calls and emails that didn’t align with where I was in the onboarding journey. Telephonic support was only available after I had the software, which was too late to help clarify prior hesitations. Overall, the sequence from inquiry to final sign-up and accessibility was disorganized, causing unnecessary delay and frustration. I cannot recommend the setup ordering as it did not streamline user introduction as I would have expected.