Sales and pre-purchase felt so-so
I found the whole sales and pre-purchase experience fairly mixed. One thing I remember clearly was trying to understand how the invoicing worked. The documentation there wasn’t very clear, so I ended up having to deduce a lot based on trial and error. Beyond that, much of the rest of the onboarding felt somewhat vague. It seemed like I was expected to figure out significant parts of the workflow on my own, without clear direction from the sales materials or training guides. This lack of detail made me hesitate a bit before committing fully. Still, some features like the calling dialer were easy enough to get up and running, which helped balance out the frustration. Overall, the experience was neither terrible nor excellent; I feel it could be much better with more clarity in the initial sales phases. Evaluating whether the platform fit my needs required a fair bit of experimentation on my part, which I wasn’t expecting going in. So my verdict is honest: the experience was ok but definitely leaves room for improvement.