Sale mein expectations theek nahi match hui with reality
Mujhe laga tha sale aur pre-purchase process mein jyada clarity aur smooth handling hogi jab kuch cheeze wrong ho jayein, lekin waisa pura experience nahi mila. Jab payment mein problem aayi toh support team ne help karne ki koshish ki, magar wait time zyada tha aur communication clear nahi thi. Main sochti thi ki process zyada efficient hoga mistakes ke waqt, lekin mujhe baar baar messages ya call karna pada apni problem batane ke liye. Thoda disappointment hua kyunki main expected karti thi ki aise scenarios swift handle honge with transparent updates. Par invoicing aur signup toh mostly fine rahe. Training aur software ke aspects theek lage, par pre-purchase phase mein jo issue treatment mila woh bas average tha. Isliye main thodi cautious rahungi aage purchase karte waqt, par overall loyal customer rehna chahungi agar improvements aayein.