Sahi guidance nahi mili, confidence thoda kam tha end tak
Jab main WFHI ki support se baat kar raha tha, toh mujhe lag raha tha ki mujhe apne technical issues ke liye better guidance milegi. Lekin baar baar explain karne ke baad bhi, main confident nahi ho paaya ki mera dialer sahi tarah se setup hua hai ya nahi. Communication thoda slow tha aur kuch baatein itni clearly explain nahi ki gayi jitni expect karta tha main. Training bhi achhi thi, par jab real time issue aaya toh support se response clear nahi mila jiski wajah se thoda doubt bana raha ke software ki actual functionality meri zarurat ke mutabiq hai ya nahi. Payment aur invoicing mein transparency thi, par ye support wala hissah main nahi samajh paya ki mera problem kis stage par solve hoga. Aisi situation mein lagta hai ki agar support zyada proactive hoti toh mera confidence better hota.