Sahi aur galat dono side aap dekh sakte ho
Maine sakht sapne liye the is software se aur jab sign-up kiya toh mujhe laga ki thoda responsive support milega. Par jab main sales team se baat kar rahi thi pehle, toh unka response bahut slow tha, bahut baar wait karna pada. Haan, ek cheez toh thi ki jo information unhone provide ki thi woh detail mein thi, to usmein koi kami nahi thi. Lekin overall mujhe laga ki aapki team ko thoda fast aur dedicated hona chahiye customer queries handle karne mein, especially jab main onboarding ke initial steps samajhne ki koshish kar rahi thi. Payment aur invoicing process seedha aur theek-thaak tha; usme mujhe koi dikkat nahi aayi. Par jab maine pehle support call kiya, toh mujhe laga ki wo log availability aur communication mein thoda improvement kar sakte hain. Dialer aur calling tools theek-thaak kaam karte hain, lekin mujhe lagta hai ki agar support team thoda aur pro-active hoti toh mera overall experience zyada achha ho sakta tha. Aapko apni responsiveness par dhyan dena hoga agar aap customer ko satisfy karna chahte ho.