Sabse zyda confusing tha onboarding part
Maine training aur onboarding mein itna baar pucha ki software ka dialer kaise use karna hai par samajh nahi aaya. Jo jo explanation diye support se woh clear nahi the. Har baar ek hi baat repeat karni padti thi, aur mujhe lagta hai ki training mein clarity missing thi. Aur jab software mein database manage karne ki baat aayi toh andhera hi chhaya, jo bhi instructions diye woh incomplete lag rahe the. Sign-up aur payment process bhi complicated tha, mujhe samajh nahi aaya ki invoice kab milegi ya payment ka kya flow hai. Telephonic support se toh bas thoda waqt barbaad hua, koi consistent guidance nahi mila. Training session mein bhi sab kuch shuffled tha, mujhe pata nahi chal raha tha ki main kis step pe hoon. Main aksar pareshan thi kyunki jo cheeze samajh ni aayi woh software ke normal features ke baare mein thi. Mujhe lagta hai ki training ka sabse weak part wahi onboarding tha jahan clarity hona chahiye tha. Is wajah se main honestly kaafi frustration mehsoos kar rahi thi jenahi baar samjhani padti thi woh hi baat.