Sabse zyada disappointment support mein tha
Jab mera software setup mein kuch problem aayi, toh main soch rahi thi ke support team jaldi se madad karegi. Unfortunately, jo mera experience raha, usmein lagatar wait karna padha phone par, aur kabhi kabhi call drop bhi ho gayi. Yeh ek taraf thi, doosri taraf automatic updates ka system kabhi kabhi confuse kar deta tha, jiska koi clear explanation nahi mila support se. Email support se bhi response time thoda slow tha, aur mere queries ke jawab mein clarity kami thi. Ek baat jo thoda alag lagi woh yeh ki jab training ke during error aayi toh usse handle karne ka tarika support team ka thoda inconsistent dikha; kabhi instantly handle karte, kabhi baat ko aage badhate. Mujhe lagta tha ki support ka ek single point of contact hona chahiye taaki problems jaldi solve ho sakein. Overall, yeh ek aisi cheez thi jo mere experience ko sabse negative banati thi; nahi toh software features theek-thak chal rahe the, par support ki wajah se frustration badh gayi thi.