Sabse zyada dikkat wording and labels mein hi thi
Sales process ke dauran mujhe laga ki software ke labels aur wording kuch inconsistent hain. Pehle jab sign-up ka process shuru kiya toh jo options diye the unme mein thoda confuse ho gayi ki kaun sa package mera kaam ke liye best rahega. Payment process mein bhi ek bar mujhe samajh nahi aaya ki invoice kab generate hoga aur kya option dena hai subscription continue karne ke liye. Database function ke labels user-friendly nahi lag rahe the, jisse initial setup thoda tedious ho gaya. Training session mein bhi terminology ko zyada simplify nahi kiya gaya tha, jisse ghabrahat hui. Calling tools ke dialer ke buttons par bhi labels clear nahi the, is wajah se galti se koi action perform ho jata ya cancel karna padta tha. Support team ne help ki, par unki batane ka tareeka bhi thoda technical tha. Finally ek cheez jo yaad rahegi woh yeh ki agar software interface ko thoda zyada intuitive bana diya jaye wording aur labels pe tawajjo dekar toh kaafi madad milegi clients ko.