Sabse bekar support experience tha
Jab software mein problem aayi toh maine support ko call kiya, par unka response bilkul satisfactory nahi tha. Wait karte karte mera poora din waste ho gaya, aur koi clear guidance bhi nahi mila. Mera jo onboarding ka process tha, usmein bhi kaafi dikkat aayi thi, especially jab database feature properly sync nahi kar raha tha. Automatic updates ki wajah se pada software aur bhi unstable hone laga tha. Telephone pe support ki baat karen, toh lag raha tha wo log jyada interested nahi hain meri problem solve karne mein. Invoicing aur payment process theek tha, par usse zyada mujhe support ki kami ne hi frustrate kiya. Kya main future mein fir se try karunga? Shayad nahi, kyunki itni problems aur bad customer care dekh kar mera vishwas tut gaya tha.