Sabse ajeeb laga ki support pe trust karna mushkil tha
Support aur communication ka experience thoda ajeeb raha mere liye. Pehle to main sochi ki jab main call karungi toh saari problems jaldi solve ho jayengi, par woh expect karna thoda zyada tha shayad. Maine jab telephonic support contact kiya toh lagbhag har call pe naye banda mila jise meri previous baat ka pata nahi tha. Unke responses thode scripted lage, jo meri problem ko puri tarah samajhne me thodi dikkat paida kar raha tha. Training ke dauraan milne wali guidance se thoda confident feel hua tha, lekin jab real software me question aaye, tab support se clarity milna mushkil ho gaya. Database aur dialer tool ke topic pe on-call help milti rahi par har baar lagta tha ki main apne flux ke baare me clearly samjha nahi payi. Jo cheez mujhe thodi achi lagi woh ye thi ki support team ne har baar apna best dene ki koshish ki, par fir bhi ki feeling confident ke poora support mujhe nahi mila. Final analysis me ye tha ki end tak main support me itni yakin nahi kar paayi jitna expect karti thi.