Sabse achha toh helpdesk ka response tha
Jab main sign-up kar rahi thi aur training shuru kar rahi thi, main soch rahi thi ki sab kuch easily mil jayega aur support pe zyada samay waste nahi hoga. Par asli mein mujhe kaafi kuch khud se discover karna pada, especially software ke kuch features jaise ki dialer setup aur database ka use karna. Lekin ek baat jo alag lagi, woh thi telephonic support; jab bhi thoda sa bhi doubt aya, unhone patiently samjhaya aur turn-around time kaafi fast tha. Ab jab baat communication ki aaye, toh pehle main expect karti thi ki mujhe har choti choti query ka turant jawab milega, par yahan thoda clarity khud dhundni padti thi; matlab, training material se step-by-step follow karna zaroori tha. Lekin overall, communication ka jo hum solution expect karte hain, usse zyada proactive to woh staff phone pe thi, aur ye baat sabse alkhat rahi meri journey mein.