Sab mila ke thoda ajeeb sa experience tha
Main already kayi din se WFHI ka software use kar rahi thi aur jo communication aur support mila, wo expected se kafi kamzor tha. Har baar jab call karte time koi query leke jati thi, toh response itna slow milta ki frustration badh jata tha. Kuch baar support ne thoda helpful advice diya jo theek tha, lekin overall lagta tha ki wo log serious nahi hain. Automated updates bhi kabhi kabhi confusing changes laate hain jo workflow ko disturb karte hain. Database feature ko samajhne mein bhi thoda time laga kyunki training proper tareeke se clear nahi karayi gayi thi. Sign-up aur payment process simple tha, ismein koi dikkat nahi ayi. Lekin, main chahti thi ki onboarding flow jyada smooth ho aur samajhne mein aasani rahe. Dialer tools kaafi basic the; kabhi kabhi call drop hone ki problem aa jati thi. Ek advantage ye tha ki telephonic support phone uthakar baat karta tha, par uska manner aur clarity improve honi chahiye thi. Overall jo continuity wali yezarurat thi usmein thoda lack tha. Mai ye service shayad dubara lene ke baare mein sochna padega, kyunki jaisa expect karti thi, waise help nahi mili.