Rozana support mein proper follow-up missing tha
Maine socha tha ki telphonic support jo milta hai, woh rozana challenges mein mera kaam aasaan karega, par mujhe laga ki unka follow-up system itna strong nahi hai. Initial response theek tha, par jab main dobara wahi problems ya queries lekar aata, toh lagta ki previous calls ko properly note nahi kiya ja raha. Rozana basis pe, system thoda unreliable lagta tha jab tak woh consistent support na de. Har baar mujhe apna problem explain karna padta aur continuity nahi milti thi, jo thodi frustrating thi. Mujhe laga ki team busy ho sakti hai, lekin basics mein supportive rehna important hota hai, especially jab remote workflow chalane ke liye software thoda complex ho. Jo log daily use mein support chahte hain, unke liye yeh inconsistency kafi problem create karti hai. Agar proper tracking aur follow-up updating hota, toh experience zyada smooth hota. Kabhi kabhi mujhe lagta ki updates aur fixes ki wajah se naye issues aate rahe, par phir bhi unka help system best nahi lagta. Overall meri expectation thi ki har roz technical issues ke liye timely aur connected assistance milegi, lekin yeh missing raha.