Rozana communication mein thodi kami thi
Main technical support aur communication ki baat karun toh pehle din sab kuch thik tha, lekin daily basis pe thodi inconsistencies dekhi. Jab software use kar rahi thi, toh kabhi call quality thodi fluctuate karti thi jo dikkatein create karti thi. Support team se jab contact kiya, toh responses milte rahe, par kabhi kabhi response ka time thoda lamba lagta tha. Automatic updates aate rahe, par kabhi update ke baad features expected tarike se behave nahi karte the, jiske liye dubara contact karna padta tha. Onboarding ke baad training kafi basic thi aur deeper issues ke liye specific guidance milne mein time lagta tha. Sign-up aur invoicing ka process straightforward tha, jisme koi dikkat nahi aayi. Dialer aur database features basic kaam to karte the, par day to day ke workflow mein kuch tools ki compatibility mein issues aaye jise resolve karne mein patience lagti thi. Overall, service kaafi usable hai magar rozana use karte waqt kuch chhoti problems kabhi kabhi aati rahi, jo thoda frustrating thi. Communication mein thodi aur clarity honi chahiye thi taaki user ko repeat contacts na karne padhe. Isi wajeh se kaafi dinon tak issues zyada urgent lagte rahe jinke liye timely solution nahi mila.