roz roz ki support phone calls mein sirf delay aur confusion mila
Initially jab maine sign-up kiya tha toh soch rahi thi ki training ke baad support acha milega par din ba din experience thoda frustrating ho gaya. Har roz jab dialer use karti thi toh ek problem yeh thi ki calls connect hone mein time lagta tha, aur agar issue hota toh support line se jawab milne mein bhi der hoti thi. Kabhi kabhi message bhejne pe expected response nahi aata tha, ya galat information milti thi jis se mera kaam aur slow hota tha. Training aur onboarding ke dauran jo promises diye gaye the unka na to follow-up tha na consistent help. Database tools ka use karna aasan nahi lagta tha jab tak support call pe samjha nahi dete the. Mujhe lagta hai ki daily problems ko solve karne me support team organised nahi thi, aur unke response time mein consistency nahi thi. Automatic updates ne bhi kahi baar interface mein changes laaye jiski wajah se mujhe baar baar settings dubara check karni padti thi, ye tedious tha. Sabse badi dikkat thi ki jab sabse jyada need thi support ki, tab woh available nahi tha ya phir sahi help nahi mili. Soch rahi hoon ki aage aur rely karna mushkil hoga.