Routine support was okay but lacked proactive follow-up
After getting used to WFHI's support during the first week of using the product, I noticed that day-to-day responses were consistent but nothing outstanding. When I called their telephonic support with questions about database features or the dialer, they handled my queries adequately and didn't push me around. The updates to the software rolled out automatically as expected without causing major issues. One thing that was missing throughout was proactive communication; I had to initiate calls whenever I needed assistance rather than receiving any outreach from their side to check if everything was working fine. The onboarding flow provided a decent introduction but offered no ongoing check-ins post-training, which could have helped flag smaller glitches early on. Neither the sign-up nor payment processes caused problems, so those areas were straightforward. I think they cover the basics well, but I would have liked more follow-through or hints about best practices beyond the initial support call. That absence was noticeable as I settled into regular use over several weeks.