Right timing for support, though a bit slow
I found the communication and support somewhat fitting to my working hours, even if it took more time than I expected. My usual schedule is quite irregular, with calls mostly in the afternoon and early evening, and I needed help that matched those periods. The support team was definitely responsive during those hours, but sometimes it took almost a day to get a detailed answer. I think this delay could be improved if there was a direct line or faster channels for urgent queries. However, the staff was always courteous and thorough when they responded, which helped resolve my issues without having to repeat myself too often. Training sessions were offered during flexible hours, so I could attend without much trouble. The initial onboarding required a few back-and-forth interactions, and although it was a bit time-consuming, I eventually felt the services aligned well with my availability. Overall, the time investment was reasonable, but a bit quicker turnarounds would make using WFHI support feel more convenient.