3 out of 53 of 5Verified customerSupport and communication
Review of telephonic support hours
I found that the telephonic support availability did match the hours I usually work, which was convenient. However, some of the calls took longer than expected to get connected, and once connected, the responses were sometimes not as clear as I hoped. The priority assistance did work well when it came to automatic updates and database syncing issues I faced. Yet the time I spent waiting at the start of the support call could have been shorter if the scheduling was tighter during peak hours. Overall, the experience was mixed since having support at my working hours was good, but the actual communication was hit and miss, making it just moderately helpful for my daily needs.