Result: confusing labels left me guessing what to do
Honestly, I found the communication and support wording to be quite confusing, which hampered the whole experience for me. The labels on the dashboard and in emails didn’t always match what the features actually did, so I spent time guessing. For example, some buttons said "Update" But actually triggered something different, which I hadn’t expected. Even the telephonic support sometimes referred to terms I hadn’t seen before or explained things in a way that didn’t quite line up with what I was seeing on screen. While I did get a quick response most times, the unclear wording meant that I couldn’t always follow the guidance properly. I would say the only positive here is that the wait times were short when contacting support. Still, the labels and wording need a review because they currently cause unnecessary frustration and slow down the workflow more than they help.