Responsiveness was there, but something was missing
I’ve asked quite a few questions before buying the software, and while the response was generally on time, I felt like some answers missed the details I really needed. The team was polite and they did follow up again when I asked for clarification, but often it felt like I ended up repeating the same points. I’m not sure if it was just the way the onboarding flow was explained, but the dialer setup instructions didn’t feel very clear the first time. It worked fine eventually, yet it shouldn’t have taken so much back-and-forth. Also, the automatic updates seemed to roll out without much warning, which was a bit confusing, especially because I was in the middle of working. Overall, the support was generally positive and they were reachable, but the lack of more in-depth explanations on some parts left me weary. I hoped for a smoother start with the software, especially since the people on the other side sounded ready to assist. It just fell a bit short on the depth required to answer all my queries in one go. The sign-up and payment process itself was straightforward, so at least there was no hassle there. Still, I think a little more patience and thoroughness from the support team could have made a big difference.