Responsiveness was the only part that worked reasonably well
I expected the sales team to respond quickly and clearly when I reached out for pre-purchase information, especially after hearing about their training offerings and software features. Sadly, from my experience, they fell short. It took quite a while to get replies, sometimes almost a day, which didn’t reflect well considering modern standards. I’d hoped for a more proactive approach, like detailed explanations of the onboarding steps or how the database feature would fit into my workflow. The telephonic support isn’t really relevant before purchase, but the initial contact seemed slow in general. At least the one time they did call back, the person was polite and tried to clarify my questions about updates and invoicing, so I’ll at least give credit there. But overall, the pre-purchase experience felt like it could be streamlined to meet expectations better, especially given the promises advertised.