Responsiveness was the highlight for me
I found the telephonic support team quite responsive whenever I reached out for help. They answered queries fairly quickly, which made the process smoother on busy days. On the flip side, some issues in the dialer software took longer to get resolved, and updates were sometimes slow to arrive. I also noticed that the onboarding flow was partly confusing, requiring me to spend extra time figuring out certain steps on my own. However, the support staff kept in good communication about progress, which I appreciated. Overall, I’ve experienced a mix of prompt assistance and slow fixes. It felt balanced, though m not sure if the workflow will always stay seamless without continuous support. I hope the updates become more consistent going forward. Yet, having a team that picks up calls and answers in a timely manner offered reassurance when I hit bumps with the software. Despite some hiccups, the communication side stood out positively for me. It helped even out the frustrating parts and made me feel that issues wouldn’t be ignored. So the responsiveness was definitely the best part in my whole workflow experience with WFHI.