Responsiveness was slow, but sign-up was straightforward
I was trying to get everything set up to work on client calls using the WFHI software, but I found the responsiveness of the people involved to be quite disappointing. When I reached out with questions during the pre-purchase stage, I felt like my queries were either delayed or not answered fully. It left me second-guessing whether I'd be supported properly once I began using the platform. That said, I will admit that the actual sign-up process itself was straightforward without too many confusing steps. It didn’t take long to complete and I received my invoices promptly, which at least gave me some clarity early on. Still, despite that, I’m not sure the initial human interaction matched what I'd hoped considering the importance of clear communication before making a purchase. Overall, the mixed experience makes me uncertain about recommending this service just yet, because while some parts like invoicing were fine, the lack of proactive helpfulness felt like a big gap.