Responsiveness was patchy during onboarding
During my onboarding experience with WFHI, I found that while the team was generally polite and willing to assist, their responsiveness varied quite a bit. For example, when I initially reached out to clarify some of the database functionality, responses came within a reasonable timeframe. However, on other occasions, such as when I needed help with the calling tools configuration, I experienced longer wait times and occasionally callbacks were delayed. The training materials themselves were thorough but could not entirely replace timely human interaction, which I found essential especially at the early stages. The automatic updates were well implemented and kept the software up to date without disruptiveness, which I appreciated. While the invoicing and payment steps proceeded without issue, the uneven support during onboarding was the part that stood out most prominently to me. It impacted how confidently I could rely on the platform day to day. I believe a more consistent and faster approach to user support would greatly improve the initial adoption experience. Overall, the responsiveness showed promise but left room for meaningful improvement.