Responsiveness was meh but not all bad
I was pretty eager to start with WFHI's software and training, but honestly, the sales and pre-purchase communication was a bit frustrating. Initially, the response time was okay, they answered some basic questions clearly. But when I needed clarifications on invoicing and workflow compatibility, the back-and-forth became slow and repetitive. I kept circling back to them because often the replies felt vague or delayed. That said, when the support did respond, they were polite and seemed knowledgeable, so I can't say it was all bad. However, the overall experience left me a bit hesitant about relying entirely on them for urgent queries before buying. I think the sales process could be smoother and more proactive because it does impact the confidence in committing to the software. They do have some good points, like clear demo explanations, but the inconsistent communication overshadowed that. Hopefully, they improve, otherwise I'd be wary of future interactions around their software and training offerings.