Responsiveness was lacking, no more no less
The main issue from my perspective was how slow and inconsistent the responsiveness was when dealing with the sales and pre-purchase queries. On one hand, the initial contact was quite informative and polite, giving me some answers to my questions. On the other hand, after that first interaction there were significant delays in getting follow-up information, which sometimes made me question if my requests had even been noted properly. While it’s clear the people involved meant well and tried to be helpful, the gap in communication created a less than ideal experience overall. I also noticed that sometimes responses came after several reminders, which is frustrating when you are trying to decide about a software package. The sign-up and invoicing process was adequately handled once I decided to proceed, so that side went smoothly enough. But my general impression is that if prompt and clear communication is a priority for you, this might not be the best fit. It’s not that the people were unprofessional or rude—their attitude was fine—but simply the lack of speed and consistency in response means I cannot recommend the sales responsiveness as reliable.