The responsiveness from the WFHI support team was uneven during my experience. When I first signed u

The responsiveness from the WFHI support team was uneven during my experience. When I first signed u

The responsiveness from the WFHI support team was uneven during my experience. When I first signed up and tried to get the calling tools configured, the replies I received were timely and helpful, which made that step fairly smooth. However, later when I encountered problems with the dialer not syncing properly with the database, follow-up responses took longer than I expected and sometimes didn't address the main issue. The automatic updates threw in some unexpected changes without prior notification, and when I reported that, it felt like there was a delay in understanding the problem fully. On the plus side, the invoicing and payment process went fine without any hiccups. In general, the mix of quick and slow responses made the communication feel inconsistent. So, while there were moments that support worked well, other times it did not meet my expectations. This unevenness in responsiveness sums up my overall experience with the communication I had during setup and ongoing issues.