Responsiveness Was Good, Some Delays Too

Responsiveness Was Good, Some Delays Too

Before purchasing, I reached out several times to ask about the software features and training schedules. The team responded reliably during business hours, answering my questions and doing so with clear information. That part went smoothly with no unnecessary delays. On the downside, while they were responsive, the initial sign-up process had a few complications that required clarifications. The invoicing was accurate but involved back-and-forth emails to resolve small discrepancies. In sum, the pre-purchase communication was prompt and effectively handled the most important questions, though the billing and paperwork side felt somewhat slower to finalize compared to the responsiveness in communications.