Responsiveness was disappointing plain and simple
Honestly, my experience with training and onboarding support left me feeling a bit let down. I expected at least somewhat timely responses during the process but found the telephonic support to be less responsive than I hoped. When I called with questions about using the dialer effectively and managing database entries during onboarding, I often had to wait longer than seemed reasonable or had to follow up multiple times before getting clear answers. While the training materials themselves covered basic points, I felt that with less immediate guidance it was harder to progress smoothly. Automatic updates did not cause any trouble, so at least technical interruptions were minimal. Still, the lag in support responsiveness slowed me down and made the whole onboarding phase more frustrating than it should have been. Sign-up and invoicing processes were straightforward, but this couldn’t offset the delay in human help when I needed it. Overall, the level of responsiveness did not meet my expectations and shaped my impression of the service in a less positive way.