Responsiveness was definitely missing when needed most
I was expecting prompt and helpful support given the nature of the software and the training promised. Unfortunately, the responsiveness of the support staff was disappointing compared to my past experiences with similar services. When I encountered technical difficulties with the dialer and database features during crucial periods, the response time was slow and often left me waiting on calls or in repeated emails without substantial updates. I had hoped that the telephonic support would at least acknowledge problems faster or offer quicker step-by-step guidance, but that was rarely the case. While the software itself worked decently, the lack of real-time, effective communication compromised the overall usability. I often found myself having to troubleshoot on my own, which led to avoidable delays in my workflow. Compared to what I had anticipated from onboarding and training, the ongoing support failed to meet my expectations around speed and clarity. I believe that responsiveness is key in any remote software environment, and here it was noticeably missing.