Responsiveness really let me down
Honestly, the one part that stood out unpleasantly during my onboarding with the training was how unresponsive the team was. I started excited to get a handle on the software and the remote workflow setup, but my questions, especially about configuring the database feature and dialer operations, went unanswered for frustratingly long. It wasn’t just a one-off — during several days of trying to make progress, the silence or delayed replies kept piling up. Because of this, I often had to guess my way through the automatic updates and sign-up flow without the proper guidance. The onboarding steps promised clarity, but that never really came through. I appreciate that the training content itself seemed thorough, but without timely support, it felt like trying to figure everything out in the dark. For anyone needing quick responses and hands-on help specifically with the telephonic tools and invoicing processes, this might be disappointing as it was for me.