Responsiveness: quick replies but some delays in training clarity
During onboarding, I was impressed with how quickly the support team responded whenever I had a question, often picking up my calls and clarifying doubts within hours. Initially, the training sessions were well structured, with clear walk-throughs of the software features and the database functions. However, as I progressed, I noticed some gaps in the provided materials that led me to reach out for additional help multiple times. Sometimes the answers were prompt, but occasionally I had to wait longer than expected for a detailed explanation. The calling tools and dialer setup were particularly tricky at first and required follow-up guidance that could have been incorporated earlier in training. Still, by the end of the onboarding period, I felt comfortable using most parts of the platform, even if some processes could have been smoother from the start.