Responsiveness of training team could improve
I joined WFHI hoping for a seamless training and onboarding experience, but the response time from the people involved was mixed. Initially, the sign-up, invoicing, and payment steps were handled efficiently and without confusion, which I appreciated. However, when I sought clarifications during the training sessions regarding the workflow setups and the functioning of the dialer, the replies were often delayed or lacked depth. While the software generally behaved as described, and automatic updates introduced helpful improvements, the lack of timely answers prevented me from progressing at a comfortable pace. The telephonic support was usually reachable but sometimes overloaded, further contributing to a feeling of being left midway. Overall, I believe the content and tools are good, but for a training program, better responsiveness and immediate troubleshooting guidance should be considered to enhance user confidence and ease of adoption.