Responsiveness missing during the onboarding
I started the training with high hopes but was let down by how unresponsive the team was throughout the onboarding process. Initially, I had questions about integrating the database feature into my workflow, but it took far too long to get any clear answers. The scheduled sessions seemed rushed and lacked depth, leaving me confused and frustrated. What made it slightly bearable was the small effort made to provide automatic updates that were timely and relevant, but it didn't make up for the poor support. The software itself seemed promising, yet I felt like I was left to figure most of it out alone. I wished there had been more engagement from the support side during that critical early phase. Overall, it felt like the people behind the product were just not as responsive as they needed to be during onboarding, which really impacted my confidence in continuing. I hope they improve this because the training content had potential, but it was undermined by this issue.