Responsiveness led to a decision but with a note of caution
During my sales and pre-purchase phase, I found the responsiveness of the staff adequate, but not prompt all the time. Initial queries via email were answered within a day, which was acceptable, but phone calls sometimes required multiple attempts before connecting. When connected, the information provided was clear, which helped me weigh options carefully. The onboarding process was explained, but there was some lag in clarifying complex parts of the workflow software. The team did communicate updates, but response times could have been quicker for a smoother experience. My outcome was that I opted to proceed with the software despite these small delays, appreciating the overall clarity. Moving forward, I hope the responsiveness improves, as it would aid in faster decision-making and implementation.