Responsiveness lagged except invoicing was handled well
My experience with WFHI's sales and pre-purchase communications was a mixed bag, but mostly frustrating. The team wasn’t very responsive overall when I was trying to get information about the software capabilities and training schedules. I sent multiple messages and emails, but replies were slow or incomplete. That made it hard to plan my onboarding flow properly. On the plus side, I have to say the invoicing and payment process was crystal clear and prompt. After signing up, pulav forms and payment portal worked well without complications, which was a relief given the rest. Once onboard, the software itself showed promise, but starting out was somewhat dampened by the slow response times. When I finally placed a call to their telephonic support for help, the communication was courteous but wasn’t really as fast or thorough as I wished. All in all, the only thing that went really smoothly and professionally was the invoicing part, so that was a silver lining amid the rocky start.