Responsiveness during onboarding was slower than expected
When I first started with the training and onboarding for the software, I appreciated the clear instructions provided, which made navigating the initial setup manageable. However, the responsiveness from the support team when I encountered issues was quite disappointing. It sometimes took many hours to receive even a basic acknowledgment, which delayed my progress. The training modules were comprehensive enough, but since the people on the other side weren’t promptly available to clarify doubts, it dampened the overall experience. I did manage to get through the onboarding eventually, but I expected a more dynamic interaction during those initial stages where timely responses are crucial. The dialer and database features seemed fine technically, so that part was not problematic. Still, for the price and the promise of support, the slow replies were frustrating. In summary, good material but support responsiveness needs improvement to fully justify the service level.