Responsiveness bilkul disappoint karne wala tha
Main soch raha tha ki jab maine sign-up kiya toh log jaldi reply karenge aur mere doubts solve honge, but asli mein response kaafi delayed tha. Jab sales team se baat karni thi, toh expected tha ki woh quickly mera poora process samjhayenge, par mujhe itna wait karna pada ki frustration ho gayi. Onboarding ke time jo training sessions diye gaye the, unke liye bhi kaafi follow-up karna pada, jo main soch raha tha ki automatic aur smooth honge. Software ke baare mein bhi queries thi, lekin har baar support team tak pahunchne mein kaafi time lag gaya. Mujhe laga tha ki yeh platform mujhe remote workflow ke liye jaldi ready kar dega, lekin mujhe lagta hai ki unki communication system aur responsiveness ko improve karna chahiye. Database integration ke process mein bhi delays mile aur updates regularly nahi aayi, jis se mera kaam ruk gaya tha. Overall, jitni ummeed thi, woh bilkul poori nahi hui, aur mujhe lagta hai ki WFHI ka support aur sales follow-up system ko theek se align karna chahiye taki naye customers frustration na mehsoos karein.