Responsive yet mixed feelings about billing experience
I found the billing and payments process with WFHI somewhat disappointing overall, but their responsiveness did stand out as a positive. The sign-up and invoicing steps were slower than I expected, and the interface for payments felt a little clunky, which made the experience frustrating at times. Still, whenever I reached out to telephonic support about invoicing errors or payment clarifications, the people I spoke with were quite prompt and attentive. They helped explain what was happening and often sped up the resolution process. However, this good support couldn't fully compensate for the confusing setup and occasional glitches in invoicing updates. Automatic updates to billing seemed to introduce more complexity rather than simplifying it. So, while their support was definitely responsive and one of the better aspects, the overall billing journey left me rather wary and cautious about continuing with their services. It might work better for someone used to these types of remote software systems, but for me, it felt uneven in quality and quite time-consuming.