Responsive training but lacked detailed follow-up
The onboarding process started smoothly with prompt replies from the team during the initial setup. I appreciated how quickly they answered my questions about navigating the software dashboard and setting up the calling tools. The training sessions were well-structured, allowing me to grasp the database features effectively. However, after the first week, I noticed a lack of detailed follow-up communications; I was expecting more structured check-ins or additional guidance as I progressed through using the dialer and automatic updates. Despite that, the telephonic support was generally helpful when I reached out, but sometimes I had to wait longer than anticipated for priority assistance. The invoice and payment steps were straightforward and matched my expectations, which helped me focus more on getting familiar with the workflows. Overall, the experience was quite positive but could benefit from more proactive engagement after the initial training phase.