Responsive toh the, par follow-up mein kami thi
Sales team ka response initial queries par acha tha. Jab maine software ke baare mein poocha, toh unhone turant answer diya aur jo details chahiye thi, quickly share ki. Onboarding process bhi shuru karne mein smooth laga, aur basic training materials timely mile. Lekin baad mein jab thodi aur assistance chahiye thi, toh unka response dheema ho gaya. Kuch mails delay se aayi aur calls bhi schedule karne mein takleef hui. Overall, main kehna chahungi ki jo log fast initial help chahte hain, wo yaha thoda satisfy ho sakte hain, par continuous follow-up ki expectation kam rakhni chahiye. Support ke liye zyada efficient system hona chahiye tha. Bas yahi ek cheez thi jo thodi disappointing lagi. Baaki sales ka attitude theek tha, genuine help karne ki koshish dikhi. Par wo follow-up mein consistent nahi lage. Agar yeh improve hota toh main aur bhi comfortable feel karti.